These Terms & Conditions govern all bookings made through our website and all services provided by UK Doors & Shutters Ltd. By placing a booking online, the customer agrees to these Terms & Conditions in full.

Customers must select their preferred date and time when making an online booking. Once submitted, the booking is confirmed and allocated to our scheduling system.

We will always aim to attend as close as possible to the selected time. However, all appointment times are approximate and not guaranteed.

Due to the nature of our work, travel conditions, traffic flow, and the time required to complete each job to a professional standard, exact arrival times cannot be guaranteed.

Some jobs may take longer than expected to ensure our engineers deliver the highest level of service. This may result in delays to subsequent appointments.

Customers acknowledge that engineers may arrive later than the selected time, and this does not qualify for refunds or compensation.

Our engineers are committed to completing every job safely, professionally, and thoroughly. If additional time is required on a previous job, this may impact arrival times for later bookings.

We will always aim to attend as quickly as possible and maintain communication where significant delays occur.

No refunds will be issued for any online booking. Once a booking is made through our website, it is immediately processed, scheduled, and allocated engineer time. For this reason, all online bookings are non‑refundable, regardless of circumstances.

Customers may cancel their appointment; however, cancellation does not entitle the customer to a refund.

Customers may request a change of date or time. Rescheduling is subject to availability and cannot be guaranteed. If a suitable alternative time cannot be arranged, no refund will be provided.

Arrival delays caused by traffic, job overruns, or operational factors do not qualify for refunds.

Customers must ensure that someone is available during the estimated arrival window. If access cannot be gained, the appointment may need to be rescheduled and may incur additional charges. No refunds will be provided for missed appointments due to lack of access.

While every effort is made to provide accurate arrival estimates, UK Doors & Shutters Ltd is not liable for delays caused by traffic, job overruns, or unforeseen circumstances.

We are not responsible for any loss, inconvenience, or cost incurred due to delayed arrival times.

UK Doors & Shutters Ltd reserves the right to update or amend these Terms & Conditions at any time. Any changes will be published on our website.

By completing an online booking, the customer confirms they have read, understood, and agreed to these Terms & Conditions.